In this period of subscription renewal, some of you - ok, a lot of you - are having problems remembering their username and password to access the site to renew their membership. Here are a few tips and tricks to facilitate your access to the site.
I have forgotten my username:
Your username is the email address that we have on file for you. If you have both a professional and personal email address, it's the one you picked at the time of your initial subscription. It could be your old job's email if you changed jobs recently. If you don't remember the email you chose at that time, you will have to email us at firstname.lastname@example.org to request that your username be changed to your current email.
I have forgotten my password:
Your password is stored in an encrypted database, we cannot get it for you. If you know your username (it's your email, see previous paragraph), you can reset your password by clicking the Forgot your password? link and entering your email address.
I can't access the private section of the site!
Please confirm you are properly logged in to the site, and if you are email email@example.com for assistance.